Terms & Conditions
Here you can find our terms & conditions that apply when booking a cruise with D.V Century Travel Consultants Ltd, trading online as cruise.com.cy. Please note that D.V Century Travel Consultants Ltd / cruise.com.cy only act as travel agent (reseller) for all cruise only/cruise line flight inclusive packages and are neither the ‘Cruise Line’ or the ‘Principal’ of the holiday arrangements. your contract is with the cruise line directly.
1.1 The passenger names given at the time of booking have been confirmed by you.
1.2 The spelling of the first name, middle name, and surname must match your passport exactly.
1.3 Any changes will result in a charge to you from the cruise or tour operator (see cruise line terms and conditions). Please contact us as soon as possible.
1.4 If travelling with a child that has a different surname to the adults on the booking, some cruise lines require consent in the form of a notarised letter.
2. WHEN TO PAY YOUR BALANCE
2.1 Please check your specific balance due date which will be displayed on your booking confirmation email.
3. YOUR FINANCIAL PROTECTION
3.1 We are a licenced by the CTO (Cyprus Tourist Organization) & ACTA (Association of Cyprus Travel Agents). Both provide financial protection. We act as an agent on behalf of the cruise lines on all reservations booked through cruise.com.cy.
4. CONTRACT / LIABILITY
4.1 All bookings accepted by D.V Century Travel Consultants on our website cruise.com.cy and arrangements made are subject to the booking conditions imposed by the principals. The principals are the cruise operators, airlines and any other supplier.
4.2 Your contract is with the principals defined above. All tickets, vouchers and coupons are issued by D.V Century Travel Consultants Ltd in their capacity as Retail Agents, upon the express condition that Cruise.com.cy is not liable to any passenger for loss, damage, delay, injury, cancellation, or any additional expense, suffered by any passenger whatsoever, or any cause beyond Cruise.com.cy control shall be occasioned by Cruise.com.cy or any of its officials, agents or representatives.
4.3 The total liability of Cruise.com.cy shall not exceed the total payment received from the client in respect of any booking.
4.4 Some cruise lines have restrictions enforcing there must be at least 1 adult of 21+ years of age named in each cabin booked. If you submit a booking through cruise.com.cy that doesn’t meet these requirements, the cruise line will reject the booking. In these circumstances we will issue you a full refund for the rejected cabin.
5. TICKETS AND LUGGAGE LABELS
5.1 Your tickets will be available online approximately 2 weeks before your departure date.
5.2 All tickets will be provided in electronic format. Many cruise lines require you to provide additional information before tickets can be dispatched. This may include registering on the cruise lines portal and uploading documents.
6. WHAT’S INCLUDED/NOT INCLUDED
6.1 If you have booked a cabin on a “GUARANTEE” (GTEE or GTY) basis, this means you will be allocated any cabin in the grade booked (where specified) or higher. You will normally receive a specific cabin number when the cruise tickets are issued or at the latest, when you board the ship. Some cabins booked through cruise.com.cy could be obstructed or offered with a partial view. Please refer to the cruise line’s website for further information on whether or not the cabin you have selected will be obstructed as cruise.com.cy (D.V Century Travel Consultants Ltd) will not be held liable for this.
6.2 If your booking includes any “ONBOARD CREDIT” per cabin or per person, these will be specified on the cruise.com.cy booking confirmation email.
6.3 Transfers are included (and provided by the cruise) only if you have booked a standard fly/cruise where we have booked both the flight/s & cruise through the cruise line. If your booking is on a “Cruise Only basis”, TRANSFERS are not included unless they are specified on the cruise.com.cy booking confirmation email.
6.4 Onboard spending money amounts displayed on each cruise line’s offers will vary by cruise date and duration booked and are not combinable with any other offer or discount.
7.1 If you have pre-paid gratuities, these will be specified on the cruise.com.cy booking confirmation.
7.2 If your booking confirmation email does not state that you have pre-paid gratuities then you will be subject to the relevant cruise line service charge fees. These fees are typically added to your onboard account and are paid off at the end of your cruise. If you do not wish to pay the service charge that the cruise line has proposed, then you will have to speak to the reception once you are onboard your ship.
8. TRAVEL INSURANCE
8.1 Cruise lines require passengers to have comprehensive travel insurance. Your policy should also include medical cover for COVID-19. Failure to obtain appropriate insurance may result in you being denied boarding by the cruise line.
9. PASSPORTS & VISAS
9.1 It is the responsibility of all passengers to have a full valid passport with you when you travel, which is valid for 6 months after the return date.
9.2 If travelling within the EU on a British passport: Prior to leaving the EU, the UK government issues passports for 10 years plus any extra months of validity left on your old passport. Since leaving the EU, those extra months are no longer valid for travel within the EU, so your issue date becomes more important. To check if your passport is valid for travel within the EU, visit the passport checker provided by the home office: https://check-passport-for-travel-to-europe.homeoffice.gov.uk
9.3 It is the responsibility of each individual traveller to ensure they are in possession of the correct visas for the cruise they have booked. If you are the holder of an EU/UK passport and are travelling to a destination outside the EU please visit World Travel Guide https://www.worldtravelguide.net. For more information on the requirements of that destination.
9.4 It is your sole responsibility to check in plenty of time before your holiday as entry visas or permits may be necessary for certain destinations and it is the responsibility of the individual traveller to obtain.
10. HEALTH, PREGNANCY & VACCINATIONS
10.1 You must inform us prior to booking of any medical conditions, pregnancy or disabilities that could affect your ability to complete your travel arrangements. You must also update us of any changes to your health if they occur prior to your cruise.
11. DINING ARRANGEMENTS
11.1 Your meal sitting & table size (where specified) will have been requested at the time of booking. Please be aware that these are on a request basis and not guaranteed. However, the cruise line will do all they can to accommodate every request.
12. SPECIAL REQUESTS
12.1 Any special requests (where specified) will be passed on to the cruise line at time of booking. Please be aware that these are on a request basis and not guaranteed. However, the cruise line/operator/airline will do all they can to accommodate every request.
13.1 The Cruise Operator/Supplier reserves the right to make any changes to your booking. Please refer to the terms & conditions of the relevant cruise line.
13.2 D. V Century Travel Consultants Ltd reserves the right to make an amendment charge of €25 per person per change in addition to any Cruise Operator/Supplier charges for any voluntary amendments (if the amendment to any component of your trip is even possible – again, please refer to the terms & conditions of the cruise line).
14. CANCEL & REBOOKING TO A DIFFERENT CRUISE WITH THE SAME CRUISE LINE
14.1 If you wish to transfer to a new cruise AND it is possible, subject to the terms and conditions of the Cruise Operator/Supplier, the Cruise Operator/Supplier will charge an admin fee.
14.2 In addition to this fee, D.V Century Travel Consultants Ltd will charge an admin fee of €25 per person (or minimum €50 per cabin).
15. CANCELLATIONS & REFUNDS
15.1 Your cruise line deposit is non-refundable.
15.2 Cancellations incur a cruise.com.cy administration fee of €200.
15.3 Cancellations can only be processed with written or email authorisation from the passengers travelling.
15.4 These administration charges are made in addition to any charge made by your Cruise Operator/Supplier which is detailed in their terms & conditions.
15.5 Any refunds are subject to terms & conditions of the Cruise Operator/Supplier. If cancellation is due to an insurable reason, your travel insurance policy will specify what refund you are able to claim through the insurance company you hold your policy with. Please retain your cruise.com.cy booking confirmation, as you will need it if your travel arrangements are protected under a scheme of financial protection and you need to make a claim.
15.6 Any applicable refunds may take several weeks to process and are subject to the relevant cruise line providing a refund to D.V Century Travel Consultants Ltd.
16.1 Every effort has been made to ensure all the information on the website is correct, however cruise.com.cy cannot be held responsible for any errors and omissions.
17. CALL RECORDING
17.1 Calls are recorded for training, marketing & quality purposes.
CRUISE LINE TERMS AND CONDITIONS
Holland America Line
Regent Seven Seas